Gift Cards - Customer Support | Burlington
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Gift Cards




Where can I use my Burlington gift card?
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Burlington gift cards may be used in any Burlington store location. To find a store near you please use Store Locator.

How can I check the balance of a Burlington gift card?
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Please visit our Check Gift Card Balance page to check the balance of a Burlington gift card. When checking your balance, you must enter the pin number located on the back of your card.

What happens when I return an item?
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In-store Returns:
If you paid for your entire purchase with a Burlington gift card and return an item to a Burlington store, you will be issued a new merchandise credit card in the amount paid for the item/s returned, in accordance with our Return Policy

If you have paid for your purchase with a credit card and a Burlington gift card, and return an item to a Burlington store, in accordance with our Return Policy, the credit card will be refunded first, up to the full amount debited to your credit card. The remainder of your refund will be issued to you via a Burlington merchandise credit card.

Return by Mail:
If you paid for your entire purchase with a Burlington gift card and return an item by mail, you will be issued a new e-gift card by email for the portion of your order paid with a gift card, in accordance with our Return Policy. If you do not receive your Burlington e-gift card within 21 business days of the date the item was received back to our website fulfillment center, please contact us.

If you have completed your purchase with a credit card and a Burlington gift card, the credit card will be refunded first for the portion debited to your credit card and the remainder of your refund will be issued to you via a Burlington e-gift card email, in accordance with our Return Policy. The gift card will be sent to the email address that was used when placing the order. If you do not receive your refund within 21 business days of your item/s being returned to our website fulfillment center please contact us.


What should I do if my Burlington gift card is lost, stolen or damaged?
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Burlington is not responsible for lost, stolen or damaged cards. Please treat your Burlington gift card like cash.


Are Burlington gift cards reloadable?
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No. Burlington gift cards are not reloadable.


How to purchase a new gift card?
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If you wish to purchase a new gift card please click here or visit your local Burlington store. For more information on purchasing gift card in bulk, please call 1-855-722-3911 or email us at BCFGiftcard.Orders@burlington.com.


How will my gift card be sent to me?
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If you order a gift card from our website, your gift card will be mailed within three business days and sent via USPS. Please allow up to 10 days for the card to arrive at its destination address. If you are ordering an e-gift card, please allow up to 48 hours to receive the card at the e-mail address specified.


What if I have an issue with a gift card order?
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If you have an issue with a gift card order please contact our customer service center.


What are the terms of use of a gift card?
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Please visit our Gift Card Terms and Conditions page.


If you still have questions about your Burlington gift card, please contact us at (855) 355-BURL (2875).