Gift Cards

Where can I use my Burlington gift card?

Burlington gift cards may be used in any Burlington store location. To find a store near you please use Store Locator.

How can I check the balance of a Burlington gift card?

Please visit our Check Gift Card Balance page to check the balance of a Burlington gift card. When checking your balance, you must enter the pin number located on the back of your card.

What happens when I return an item?

In-store Returns:

If you paid for your entire purchase with a Burlington gift card and return an item to a Burlington store, you will be issued a new merchandise credit card in the amount paid for the item/s returned, in accordance with our Return Policy

If you have paid for your purchase with a credit card and a Burlington gift card, and return an item to a Burlington store, in accordance with our Return Policy, the credit card will be refunded first, up to the full amount debited to your credit card. The remainder of your refund will be issued to you via a Burlington merchandise credit card.

What should I do if my Burlington gift card is lost, stolen or damaged?

Burlington is not responsible for lost, stolen or damaged cards. Please treat your Burlington gift card like cash.

Are Burlington gift cards reloadable?

No. Burlington gift cards are not reloadable.

How to purchase a new gift card?

If you wish to purchase a new gift card please click here or visit your local Burlington store. For more information on purchasing gift card in bulk, please call 1-855-722-3911 or email us at

How will my gift card be sent to me?

eGift Card: Your eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift Cards are sent within an hour of the purchase transaction. For future delivery, eGift Cards are sent on the morning of the scheduled delivery date.

Plastic Gift Card: Delivery times are determined by the Shipping Method selection. You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

What if I have an issue with a gift card order?

If you have an issue with a gift card order please contact our customer service center.

What are the terms to my gift card?

Please visit our Gift Card Terms and Conditions page.

Can I add my Burlington gift card to my Apple or Google Wallet?

Yes, you can add your Burlington gift card to your Apple or Google Wallet. Check your card balance here. Once complete, add to Apple Wallet and add to Google Wallet buttons will display.

If you still have questions about your Burlington gift card, please contact us at (855) 355-BURL (2875).