Order Assistance | Burlington
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Order Assistance

Placing an Order

Order Status & Tracking

Gift Notes & Wrapping


How do I place a web order?

If you want to purchase an item, click the "Add to Cart" button on the item's product detail page. To view the contents of your Shopping Cart, hover over the “Cart” icon in the top right of any page and click “View Cart.”

Take a moment to review all of the items you've placed in your "Shopping Cart.” If you decide that you don't want to buy a particular item, click the "remove" link underneath the item detail displayed on your "Shopping Cart" page. When you're ready to place an order for everything in your "Shopping Cart", simply click the "Checkout" button and proceed through the checkout process.

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What information is needed to checkout and how does this process work?
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Checking out is very easy on our website. You will need to know your shipping address, payment information and your billing address. See below for more details:


To ensure a timely delivery, please take a moment to verify your shipping information. The address must be a valid, deliverable postal address for a home or residence, and needs to include a proper five digit zip code. To proceed, click the "Continue" button.

We cannot ship to a PO Box or to a military box (APO, FPO, or PSC). If you are buying an item from a Registry, you can ship to either your address or the registrant's address on file. If your billing address is the same as your shipping address, please check the box. Once you have entered all of your information, click the "Continue" button.


Your billing address must match your credit card billing statement name and address.

On the billing address page you will have the option to enter an email address so that we may send you an order confirmation email. You will also need to create a password if you would like to set up an account; however you can still check out as a guest if you would prefer not to set up an account. If you chose to set up an account we will store the billing and shipping information you provided during your first order.

Once you have entered all of your information, click the "Continue" button.


Payment Methods We Accept:

  • We accept Visa, MasterCard, American Express, Discover, PayPal & Burlington Coat Factory Gift Cards.
  • We do not accept cash, checks, money orders, C.O.D., certificates, or coupons. In-store discounts and promotions are not valid on-line.
  • Once you have placed your order, we are unable to change credit card information for that order.
  • Credit cards cannot be used in conjunction with PayPal payments.
  • Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization process.

If you would like to save your credit card information for a future purchase, please indicate that when prompted.

Please verify your payment information and click the "Continue" button.


Please check the accuracy of the information you provided. To make any adjustments to your information, click the "Edit" button next to your information. If you are satisfied with your order, click the "Submit Order" button.

Once received, your order is subject to review, pending credit approval and product availability.


Once your order has been placed, the "Order Confirmation" page will appear. Please take note of the order number. You will also receive an email confirming the order. Once your order has been given to the shipping carrier, you will also receive a confirmation of shipping via email. The shipping confirmation email will also contain information on how to track your order.

I am trying to find a specific item, but don't see it?
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We have made finding an item easy on our website. The easiest way is to enter an item name or number into the site search bar and the site will search our product catalog for you in an attempt to find the specific item(s) you are searching. Alternatively, you can navigate the site by clicking on the appropriate category and filtering where appropriate.

Can I Change My Order Once It Is Confirmed?
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We do our best to pack and ship your order as quickly as possible. Since our systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed.


How can I track my order as it is shipped?
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To see your order status or tracking information, click "My Account" at the top of any page of the website. Log in with your email address and password. This will take you to the "My Account" page. Click the "Order History" tab which will list the orders you have placed.

Your order(s) information will then appear on the screen. Click "View Order" to see details. Once your package/order has been shipped a tracking number will appear within 24 hours.

If your tracking number is provided, you may click on it to see the delivery status of your shipment. You will be taken to the carrier’s website where the most current information can be obtained.

Order Status Codes:

In-Progress - we have reviewed your order and are working on fulfilling it.
Complete - your order has been shipped.
Canceled - your order has been canceled.

What if I have a problem with an order?
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If there are any problems with your order, please refer to the information below for assistance.

Please check your "Order Summary" which you can access from your "Order History" page. Please review the shipping times provided for each product. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

Check the packing slip that is included with your shipment. In order to fill your order quickly and efficiently, we may split your order into multiple shipments. If your order is split into multiple shipments you will not be assessed any shipping charges in addition to those you originally authorized. You may also refer to the “Order History” section under “My Account” for further assistance. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

If you have received the wrong item, please Contact Us.

If you have received a damaged or defective item, please Contact Us.

Please Contact Us and include as much information as possible, such as the order number and the nature of your problem. This information will allow us to assist you in the most effective manner.

When is my credit card/PayPal account charged?
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Credit Card:
Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization Hold. If your order is canceled the credit card will not be charged however the authorization hold may take 1-3 business days to drop from your account. The timing is dependent on the process followed by your banking institution.

When using PayPal as a means of payment please note that Burlington Coat Factory and PayPal will send separate order confirmation e-mails. Your PayPal account will be reduced by the amount of your Burlington Coat Factory order at the time the order is placed. If your order is not successfully placed the transaction will show on your PayPal account as a voided sale.

Why was my order canceled?
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If your order, or part of your order, was canceled it is most likely due to an inventory discrepancy. Although we initially thought we had the items in stock, when we went to locate it, it was not available or it was not in a condition that was suitable to be shipped.

In some cases your order may be canceled almost immediately. Orders are reviewed after they are submitted and can be canceled for loss prevention purposes including but not limited to, incorrect billing address or problems with the credit card number. You should contact your bank to resolve any issues.

Since we do not charge until the order ships you were not charged for any canceled items or orders.


Do you offer the ability to include a gift note with an order and can it be gift wrapped?
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We currently do not offer gift wrapping. We do offer the ability to include a gift message to your order. This gift message can be added as you proceed through steps of the check out process.

Portions of this page translated by Google.